Octopus Energy Help & FAQs

If I’m enrolled in autopay, will the credit card fee apply?

It depends on how your autopay is set up. If your autopay uses a credit card, the 2% processing fee will be applied to those payments.

If you’d rather avoid the fee, you can switch your autopay to ACH (bank account) payments instead. It only takes a minute to update your payment method in your Octopus account through the web portal or app.

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