Beginning May 1, 2026, a 2% processing fee will be added to credit and debit card payments.  At Octopus, transparency is at the core of everything we do, so we want to explain exactly why this change is happening.  When a card is used to pay a bill, banks charge a processing fee to the company receiving the payment. Up until now, Octopus has been covering those fees on behalf of our customers. To continue offering fair and competitive energy rates, we’ll now apply a 2% fee to payments using a credit or debit card.  For example, on a $180 bill, a 2% fee would be $3.60 - less than a cup of coffee!  If you’d prefer to avoid the fee entirely, you can simply switch to ACH (bank account) payments, which have no processing fee. It only takes a minute to update your payment method in your Octopus account through the web portal or the app.

Credit and Debit Card Payments 

Electric vehicle (EV)- specific questions for Intelligent Octopus 

Intelligent Octopus for Electric Vehicles (EVs) 

Thermostat-specific questions for Intelligent Octopus 

Intelligent Octopus for Thermostats 

Everything you need to know about the change from LP&L to Octopus Energy

Lubbock

General answers to questions that don't fit into any other box. 

Other

If you're needing a bit of extra help, we're here for you. 

Vulnerable Care 

If you've got solar questions, we've got answers. 

Solar

Learn more about payments, payment methods, and other general deposit information. 

Payments

More information on how to switch to Octopus Energy. 

Switching to us 

Moving soon or have questions about switching your service? We have your answers. 

Moving

Details on all of our current plans that we offer. 

Plans

Information about power outages, blackouts, etc.

Outages

General questions about the Intelligent Octopus product feature. 

Intelligent Octopus

Answers to our most common questions about your bill, including rates, payment methods and fees.

Payments

It looks like you're not visiting from the US.

Would you like to visit another region of Octopus Energy?